Frequent Asked Qs!

Our mission is to create a kinder wellness world and a safe space to explore health without judgement.

To us, this looks like simple, daily habits that fill your cup (literally and figuratively) and superfood-boosted rituals grounded in kindness for yourself, our community, and the planet.

We make functional beverages with organic superfoods that support your digestion, energy, sleep, and so much more.

Superfoods are nutritionally dense ingredients that can have a wide variety of health benefits. When you use these ingredients and mix them with steamed milk, you get a 'superfood latte.' Cheers!

SuperBelly is the newest superfood ritual in the Blume-iverse 🌺💦

SuperBelly focuses on building two foundations: gut & hydration. We've combined our love of superfoods with prebiotics, apple cider vinegar, electrolytes, and a science-backed probiotic to build a healthy gut flora and help you feel your best.

You betcha. Our superfood latte blends and SuperBelly are made with nutrient-dense superfoods and organic ingredients with functional benefits to support your digestion, energy, sleep, and more. You can see the health benefits of each product in our shop.

Right here in our shop or at any of our retailers across Canada and the United States. You can also find us on Amazon!

Our HQ is in Vancouver, BC, Canada, but we have a second warehouse located in Ferndale, WA, USA!

Easy peasy! Mix 1-2 teaspoons of Blume powder with a splash of hot water. Top with one cup of steamed or frothed 'milk', sweeten to taste, and and voila! Latte perfection. To make an iced latte, top with ice and cold milk.

For more detailed instructions, check out our how-to-make page here!

You can cook with them, bake with them, smoothie with them, oatmeal with them, pancake with them, energy ball with them. Here are some recipes to get ya started!

Our blends do not contain gluten, nuts or dairy and we currently do not manufacture in a facility that processes these ingredients. However, it is important to note our products are not certified gluten, nut, or dairy free, which means that we do not perform additional third party testing for allergens.

That said, there are a couple of discontinued Blume products (our old formulation of Nut Nog and our Superfood Nut Butter) that contained nuts but were processed in a separate facility from our core collection. We always recommend checking the ingredients on the back of our pouches to be extra safe!

Our Oat Milk Chai, Rose London Fog, Turmeric, Beetroot and Matcha Coconut latte blends are sugar free. The rest of our latte blends are refined sugar free, and contain 2g of natural sugar or less per serving.

SuperBelly is totally sugar free! Sugar can be inflammatory to your gut, so we've lightly sweetened SuperBelly with stevia for good gut feelings and happy sipping.

Yes! Our superfood latte blends are certified organic by CCOF. Nothing but the best in our blends 🌱

Looking for a new 24/7 ritual without the caffeine jitters? We've got you! Here's a link to view our caffeine-free collection.

FYI -Matcha Coconut is our only truly caffeinated blend, with ~65mg of caffeine per cup. Blends containing cacao will have a *little* bit of caffeine from the cacao powder, but only the equivalent of eating a square or two of chocolate. All flavours of SuperBelly are completely caffeine free!

Each superfood latte pouch has 25 servings of loose powder. We don't use fillers, meaning a little goes a long way!

Each pouch of SuperBelly contains 15 single-serve sachets.

At the moment we use plastic packaging for all of our products. We know that isn't ideal, so we've partnered with an organization called Clean Hub to become Plastic Neutral. This means that the amount of plastic we create is being collected and diverted from our oceans by our collection partner. You can learn more about Clean Hub and our work together here.

Compostable packaging isn't a one-size-fits-all solution, and we're so grateful to be working with Clean Hub while we continue to explore alternative packaging options that work for our products.

Great question. Our products are shelf stable and good for 18-24 months when stored in a cool, dry spot. Once opened, we recommend consuming your blends within 6-8 months for optimal freshness.

The nutritional info for any of our products can be found on their respective product pages, as one of the last photos in the carousel!

Great question! While we always recommend that you chat with a trusted healthcare professional before adding anything new into your routine, SuperBelly and our Beetroot, Turmeric, Rose London Fog, and Matcha Coconut superfood latte blends are our top recommendations!

There are four little pieces of black plastic that protrude on the inner area of the milk frother base, and you'll want to make sure that they are accurately lined up with the openings on the milk frother whisk. 

You'll also want to make sure that you're leaving a few millimeters of space between the base of the attachment and the body of the milk frother when you're inserting them to prevent them from getting stuck! Inserting the attachments too far can lead to damage over time.

If your milk frother whisk has been inserted correctly, you shouldn’t need much force to detach it. Using too much force when pulling the attachment out of the base, especially if the whisk isn’t properly aligned, can cause the internal mechanisms to break. If your milk frother breaks due to incorrect handling or too much force, we unfortunately won't be able to support with a return or replacement.

If you’re having trouble getting your frother attachments unstuck, please send an email to our Customer Success team at hello@itsblume.com for support before using more force.

Our superfood latte blends are microground so you can go beyond lattes to boost your favorite recipes at home. With every order we include a FREE digital Recipe Book with over 80 pages of simple, superfood-boosted recipes. Download your Recipe Book in your order confirmation email.

You bet we do! We work with a variety of retail partners including cafés, gift basket providers, smoothie bars, retail boutiques, yoga studios, and organic grocery stores. Interested? Let's chat.

We offer free shipping on orders $50+. Click here to learn more about our hassle-free shipping and return policies, including our 30-day Perfect Sip Promise and our Package Protection option.

Depending on the destination, orders are generally delivered 7-10 business days from the shipment date. A quick heads up that this does not include processing time in our warehouse, and pre-orders are subject to additional wait times based on the delivery estimate on the product page.

We use Canada Post* as our shipping partner for most Canadian orders, and UPS/USPS for most US orders.

*Note: In response to the ongoing Canada Post strike, we've transitioned to Purolator for all Canadian shipments until Canada Post is operational again. It's Team Blume's top priority to make sure that orders arrive as quickly as possible in the days and weeks to come!

We work with trusted shipping partners to ensure your order is in good hands, from the time it leaves our warehouse to the moment it’s delivered to your door. To offer a little extra peace of mind in the event that your order is lost, damaged, or stolen, we have an optional shipping protection service available for all orders, at a fixed rate of $1.50 to $3.50 depending on your order value.

• An order is considered “lost” if your shipping address has been verified with our Customer Success team and three business days from the delivery date have passed and no delivery or update has been made, or if your order has been in transit with no tracking updates for 7 business days.
• An order is considered “stolen” if our shipping partner provided a proof of delivery photo that matches your address and three business days from the delivery date have passed. Please make sure to check with other members of your household who might have collected your mail before making a claim.
• An order is considered “damaged” if your package has been mishandled in transit, resulting in broken or unusable products. Photos of the shipping packaging and damaged products are required to submit a claim.

Our shipping protection service does not cover orders delivered to incorrect or incomplete addresses entered at checkout, or items that were damaged after delivery. However, our customers always come first, and we’ll try our best to work with you to make it right.

All shipping protection claims must be made within 14 days of the last tracking update. To report a shipping issue or file a claim, please connect with our Customer Success team at hello@itsblume.com.

Yes, we do! All US orders are shipped from our secondary warehouse location in Ferndale, WA.

Great question! At this time, we are only able to ship within Canada and the USA. We hope to ship abroad in the future!

Yes! All discounted and sale items, as well as accessories and free gifts ,are final sale and not eligible for return or exchange.

We accept all major credit cards, Blume gift cards, PayPal, GPay, and Apple Pay.

The most likely issue is that your cart value is less than $50 before tax and shipping. Please double check your cart value and if you are still having issues with your discount, contact us.

Yay! Thank you for sharing Blume with your pals. When you refer someone, they must claim their discount code using your link. When they've completed a purchase with that discount code on itsblume.com, you will receive an email with your $10 discount code within 24 hours! If the referral order was canceled or refunded, you will not receive a discount.

When you place a pre-order you will be charged for your full order at the time it's confirmed. This ensures your products are reserved for you while they're in production!

Your full order will ship as soon as all of the items are in stock. At this time we are not able to do partial shipments.

Want to start a long-term commitment with your fave superfood bevvies? Sign up to receive up to 20% off with a subscription, no strings attached, plus other perks like surprise gifts.

How it works:

1. Build your cart: select “Subscribe & Save" on the product page, select your delivery frequency, and add it to your cart. All latte blends and SuperBelly flavours outside of our seasonal options are available for subscription (but you can add a seasonal flavour as a one-time purchase while they're available!).

2. Swap your products, skip, delay, or cancel anytime through our subscription portal.

3. Sit back and sip your superfoods without the headache of running low on your faves.

You can log in here! Just use the same email address you used to start your subscription. A verification code will be sent to your email (or phone if you signed up for SMS).

Any questions or issues? Reach out to our support team at hello@itsblume.com.

To update payment information: 

1. Log in to your customer portal. 

2. Click “edit” near the Billing section. 

3. Click “add new payment method.”

4. Update your payment information.

5. Ensure your new card is set as your primary payment method.

 

If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings.

To update your shipping address:

1. Log in to your customer portal. 

2. Click “edit” near the Shipping Information section.

3. Edit your address and press save. 

*Please note that this change affects future orders only.

Yes!

1. Log in to your customer portal. 

2. Click “skip” on your upcoming order and choose how long you’d like to delay it.

Yes, to adjust the order date: 

1. Log in to your customer portal. 

2. Click “next order date” and pick when you’d like your next shipment to arrive.

Yes! You can add a one-time product to your next subscription order. 

1. Log in to your customer portal. 

2. Click “edit products” then “add product(s) to your subscription.

3. Choose the product you want and select “one-time” as the frequency.

To manage or remove a one-time product: 

1. Log in to your portal. 

2. Click “edit products.” 

3. Remove any one-time items you no longer want.

We hate to see you go, but if you'd like to cancel your subscription, you will first need to log in to your customer portal. 

1. Log in to your customer portal. 

2. Click “more” and “cancel”.

3. Tell us why you’re leaving and click “cancel subscription” to confirm.

All subscription items are up to 20% off — automatically! No code needed. They are not eligible for additional discounts.

You will be charged for your first subscription on the day you place the order. You will then be charged for your recurring subscription every 30-90 days, depending on your delivery frequency. 

We’ll notify you via email 3 days before you are charged for your recurring subscription. If you want to skip, cancel, delay, or swap flavours, you can do that within your customer portal.

Once you place the first subscription order, it will take about 1-2 business days to fulfill and ship. 

The recurring orders will be automatically placed every 30-90 days depending on your delivery frequency, then fulfilled and shipped in 1-2 business days. 

Once your subscription order is shipped, you can expect delivery within 7-10 business days depending on your location!