Shipping & Returns Policy
If you’re looking to return your order, we’re here to help! Our Perfect Sip Promise guarantees our products for 30 days. We offer free, simple returns within 30 days of purchase to the original payment method (milk frother and sale items excluded).
If you decide the flavours aren't for you, email firstname.lastname@example.org and include your order number with a description of the reason for your return. We’ll issue a return label and process your refund (less shipping charges) once we’ve received the blend(s) back. We will also refund/reship lost orders as long as we are notified within 30 days of your order date.
Noteworthy ‘extras’ on our shipping + returns policy:
- Products must be received back (in good condition) within 30 days of the return label being issued.
- Gifted (including gift cards) and discounted/sale items are final sale.
- Milk frothers are final sale.
- We don’t offer refunds for shipping delays, incorrectly provided addresses or packages delivered but not received.
- Pre-orders are shipped once all items in your cart are back in stock (no partial shipments).
- Standard Shipping is now $10 on orders under $50.
- All carrier delivery estimates have been suspended due to Covid-19. We offer standard shipping (7-10 business days) & expedited shipping (2-3 business days). We cannot guarantee these delivery windows and are experiencing delays.
- The US is experiencing heavy delays and packages may arrive 2+ weeks after they are shipped.
For updates on your shipment please check your order confirmation for the tracking details and follow up with the carrier.