Shipping
We offer free shipping on all orders over $50 (before tax and after discounts), and orders under $50 ship for $12. Standard delivery usually takes 5-10 business days, depending on your location and the time of year.
Please note: while we try our best, shipping timelines aren't always in our control. If there's a delay, we appreciate your patience and will do our best to keep you in the loop. You’ll receive a shipping notification with your tracking link via email as soon as your order is on its way!
You can also choose to add package protection for a small additional fee at checkout. This protects your order if it’s lost, stolen, or damaged in transit. If something goes wrong, connect with us at hello@itsblume.com within 14 days of the last tracking update, and our team will help you file a claim or process a replacement.
If an incorrect or incomplete shipping address was entered at checkout, we won’t be able to replace the package under protection. In those cases, a $12 reshipment fee applies, and we’ll do our best to get your order rerouted or resent as quickly as possible.
Our Perfect Sip Promise (30-Day Guarantee)
We stand behind our blends and want you to love what’s in your cup (or mug!). If something isn’t working out, we offer a 30-day guarantee for first-time flavour purchases of our Superfood Latte blends or SuperBelly.
To start the process, click here to access our returns form (and make sure to have your order info handy). Our team will review your request and reply back within 48 hours for any questions and to share next steps. Please note: shipping fees are non-refundable.
*If you started a subscription on Nov 18th 2025 onward, your first order is eligible for our Perfect Sip Promise but your subscription must stay active for at least two orders. You have the ability to change products before your second order processes within your subscription portal.
Subscriptions
We’re here to make your subscription fit your wellness rituals, not the other way around. Our subscription program comes with flexibility - you can skip or pause any time, or cancel after your second order is processed.
Your subscription will renew automatically based on the frequency you choose, and your saved payment method will be securely charged for each upcoming shipment. You’re free to pause, swap products, change your frequency, or adjust quantities any time.
Our subscribers get the best deals on our products, so we ask that your subscription stays active for at least two orders. You’ll see the cancel button appear in your portal once your second order has been processed.
Need a Little Flexibility Before the Second Order?
We’ve got you. Before your second order is processed, you can:
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Change your next delivery date
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Adjust how often you receive shipments
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Swap flavours or products to try something new
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All of this happens directly in your subscription portal! Once your second order is processed, you’ll also be able to cancel future orders in the portal.
*If you haven’t reached your second order yet and want to cancel early, our team can help. In that case, you’ll pay the difference between the discounted subscription price and our one-time purchase price for your first order.
If you have an active subscription, click here to be directed to your portal to make any changes.
Amazon, Retailer & Third-Party Purchases
We’re only able to process returns and Perfect Sip Promise requests for orders placed directly through itsblume.com and Amazon.
If you purchased Blume from another retailer, we encourage you to visit the store first. If they can’t help, let us know and we’ll try our best to make it right.
Accessories
All accessories are final sale. If an accessory has a defect, we’re happy to support within six months of your purchase date, once we receive a photo or video that best shows the issue.
Any other questions? We’re here to chat at hello@itsblume.com
