We offer free shipping on all orders over $50 (before tax and after discounts), while orders under $50 ship for $12. Standard delivery usually takes 5-10 business days, depending on your location and the time of year.
Please note: while we try our best, shipping timelines aren't always in our control. If there's a delay, we appreciate your patience and will do our best to keep you in the loop. You’ll receive a shipping notification with your tracking link via email as soon as your order is on its way.
You can also choose to add package protection for a small additional fee at checkout. This protects your order if it’s lost, stolen, or damaged in transit. If something goes wrong, connect with us at hello@itsblume.com within 14 days of the last tracking update, and our team will help you file a claim or process a replacement.
If an incorrect or incomplete shipping address was entered at checkout, we won’t be able to replace the package under protection. In those cases, a $12 reshipment fee applies, and we’ll do our best to get your order rerouted or resent as quickly as possible.
Our Perfect Sip Promise (30-Day Guarantee)
We stand behind our blends and want you to love what’s in your cup (or mug!). If something isn’t working out, we offer a 30-day guarantee for first-time flavour purchases of our Superfood Latte blends or SuperBelly.
To start the process, click here to access our returns form (and make sure to have your order info handy). Our team will review your request and reply back within 48 hours for any questions and to share next steps. Please note: shipping fees are non-refundable.
* Note: if you started a subscription during our Black Friday Sale, your first order is final sale and not eligible for our Perfect Sip Promise, and your second order is eligible for a limited Perfect Sip Promise.
Subscriptions
We’re here to make your subscription fit your wellness rituals, not the other way around. Our subscription program comes with total flexibility, and you can skip, pause, or cancel any time*.
Your subscription will renew automatically based on the frequency you choose, and your saved payment method will be securely charged for each upcoming shipment. You’re free to pause, swap products, adjust quantities, or cancel anytime before your next order processes.
* Note: if you started a subscription during our Black Friday Sale, your subscription stays active for at least two orders. You’ll see the cancel button appear in your portal once your second order has been processed.
Amazon, Retailer & Third-Party Purchases
We’re only able to process returns and Perfect Sip Promise requests for orders placed directly through itsblume.com and Amazon.
If you purchased Blume from another retailer, we encourage you to visit the store first. If they can’t help, let us know and we’ll try our best to make it right.
Accessories
All accessories are final sale. If an accessory has a defect, we’re happy to support within six months of your purchase date, once we receive a photo or video that best shows the issue.
Any other questions? We’re here to chat at hello@itsblume.com
