Due to the Canada Post strike scheduled to start Friday November 15th, some orders will continue to be impacted by delays. If you previously placed an order that was shipped with Canada Post and it has not been delivered by end of day Thursday November 14th, please note that we are continuously monitoring the strike situation and will communicate all relevant updates here.
If you’re looking to return your order, we’re here to help! Our Perfect Sip Promise guarantees our products for 30 days. We offer free, simple returns within 30 days of purchase to the original payment method (less shipping charges). Note: Accessories, discounted/sale items, and gifted products are final sale.
If you decide the flavours aren't for you, email hello@itsblume.com and include your order number with a description of the reason for your return. We’ll issue a return label and process your refund (less shipping charges) once we’ve received the blend(s) back.
Noteworthy ‘extras’ on our shipping + returns policy:
- Products must be received back (in good condition) within 30 days of the return label being issued.
- Gifted items (including gift cards), discounted/sale items, milk frothers, mugs, cups, and whisks are final sale.
- We aren't able to provide refunds or exchanges for blends purchased through one of our vendors, but we'll do our best to support you with a resolution.
- We charge a small reshipment fee of $12 for incorrectly provided addresses at checkout.
- We don't offer exchanges.
- Standard Shipping is $12 on orders under $50.
- We offer standard shipping (7-10 business days). We cannot guarantee delivery timelines as mail carriers across Canada and the US are continuing to experience delays.
- For updates on your shipment please check your order confirmation for the tracking details and follow up with the carrier.
- Pre-orders are shipped once all items in your cart are back in stock (no partial shipments).
Shipping Protection Policy
We work with trusted shipping partners to ensure your order is in good hands, from the time it leaves our warehouse to the moment it’s delivered to your door. To offer a little extra peace of mind in the event that your order is lost, damaged, or stolen, we have an optional shipping protection service available for all orders, at a fixed rate of $1.50 to $3.50 depending on your order value.
- An order is considered “lost” if your shipping address has been verified with our Customer Success team and three business days from the delivery date have passed and no delivery or update has been made, or if your order has been in transit with no tracking updates for 7 business days.
- An order is considered “stolen” if our shipping partner provided a proof of delivery photo that matches your address and three business days from the delivery date have passed. Please make sure to check with other members of your household who might have collected your mail before making a claim.
- An order is considered “damaged” if your package has been mishandled in transit, resulting in broken or unusable products. Photos of the shipping packaging and damaged products are required to submit a claim.
Our shipping protection service does not cover orders delivered to incorrect or incomplete addresses entered at checkout, or items that were damaged after delivery. However, our customers always come first, and we’ll try our best to work with you to make it right.
All shipping protection claims must be made within 14 days of the last tracking update. To report a shipping issue or file a claim, please connect with our Customer Success team at hello@itsblume.com.
