Shipping & Returns Policy

If you’re looking to return your order, we’re here to help! Our Perfect Sip Promise guarantees our products for 30 days. We offer free, simple returns within 30 days of purchase to the original payment method (milk frother and sale items excluded).

If you decide the flavours aren't for you, email and include your order number with a description of the reason for your return. We’ll issue a return label and process your refund (less shipping charges) once we’ve received the blend(s) back. We will also refund/reship lost orders as long as we are notified within 30 days of your ship date.

Noteworthy ‘extras’ on our shipping policy:

  • Products must be received back (in good condition) within 30 days of the return label being issued.
  • Gifted (including gift cards) and discounted/sale items are final sale.
  • Milk frothers are final sale.
  • We don’t offer refunds for shipping delays, incorrectly provided addresses or packages delivered but not received. 
  • Pre-orders are shipped once all items in your cart are back in stock (no partial shipments).
  • Standard Shipping is now $10 on orders under $50.
  • US is experiencing heavy delays due to Covid-19. Packages may arrive anywhere from 2-3 weeks after they are shipped. We do not process shipping refunds due to delays.

Holiday Cut-off Dates:

  • This year, carriers aren't providing guarantees. Get your order in early to have it in time for the holidays.
  • Standard Shipping December 13th:  We recommend placing your order for standard delivery prior to the 13th.
  • Expedited Shipping December 17th: We also offer expedited shipping ($20) or free on orders of $100+. We recommend ordering no later than December 17th to receive your package for December 25th using expedited shipping.

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