We work with trusted shipping partners to ensure your order is in good hands, from the time it leaves our warehouse to the moment it’s delivered to your door. To offer a little extra peace of mind in the event that your order is lost, damaged, or stolen, we have an optional shipping protection service available for all orders, at a fixed rate of $1.50 to $3.50 depending on your order value.

• An order is considered “lost” if your shipping address has been verified with our Customer Success team and three business days from the delivery date have passed and no delivery or update has been made, or if your order has been in transit with no tracking updates for 7 business days.
• An order is considered “stolen” if our shipping partner provided a proof of delivery photo that matches your address and three business days from the delivery date have passed. Please make sure to check with other members of your household who might have collected your mail before making a claim.
• An order is considered “damaged” if your package has been mishandled in transit, resulting in broken or unusable products. Photos of the shipping packaging and damaged products are required to submit a claim.

Our shipping protection service does not cover orders delivered to incorrect or incomplete addresses entered at checkout, or items that were damaged after delivery. However, our customers always come first, and we’ll try our best to work with you to make it right.

All shipping protection claims must be made within 14 days of the last tracking update. To report a shipping issue or file a claim, please connect with our Customer Success team at hello@itsblume.com.