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Privacy Policy

This Privacy Policy was last updated on September 20, 2021.

CONSENT

By accessing our site, purchasing our products, and communicating or otherwise interacting with Blume Supply Inc., you are accepting and consenting to the information practices described in this privacy policy.

If we ask for your Personal Information for a secondary reason, such as marketing, we will either ask you for your expressed consent or provide you with an opportunity to opt out. Once you have consented to marketing communications, you can unsubscribe anytime within all email or SMS communication received, or contact us directly at hello@itsblume.com.

INFORMATION WE COLLECT

Personal Information: Personal Information includes your name, address (both billing and shipping addresses), email address, credit card information, and phone number. We collect Personal Information when you order a product from us, register to receive communications from us, contact or communicate with us, participate in surveys, enter contests or promotions, submit a product review, comment, or other content to us, access or use our pages or accounts on any third-party social media platforms such as Facebook, Instagram or Pinterest, or otherwise interact with us online or by phone, mail, or in person. 

We do not collect payment card information from you; when you purchase a product or otherwise make a payment through this site, your card information is received directly by our card processing service provider and not to or through our systems. We do collect information relating to your purchase, including the amount of your purchase, the products that are purchased, your shipping address, and a transaction reference number. Based on how you interact with us and the information you share, we use the Personal Information we collect to process and communicate with you about your order, ship the products you ordered, process payments, enhance your shopping experience, communicate with you about our products and events that may be of interest to you, and for other marketing and research purposes. 

Information Collected Automatically: Our Sites use various tracking technologies that may include cookies, log file information, web beacons, location data, online analytics, and third-party ad serving companies (collectively, "Tracking Tools") to automatically collect information from you. We, along with our third-party service providers, use Tracking Tools for a variety of purposes, including enhancing your online experience and our product offerings. We treat Information automatically collected as Non-Personal Information. 

Blume Buddies: We may give you the opportunity to tell your friends about product information and promotions. If you take advantage of our Refer a Friend option, we ask you for your friend's and your first names, last names, and email addresses to send the information to them that you requested. Friends can unsubscribe from this messaging at any time within the email communications, or by contacting hello@itsblume.com.

We may use this information for:

  • providing our products to you;

  • responding to your requests, comments, or postings;

  • processing orders and payments;

  • processing returns, refunds, and exchanges;

  • processing and managing your accounts with us;

  • communicating with you;

  • improving and customizing our products, website, promotions, communications, and advertisements;

  • customer service and technical support, which may include resolving issues or troubleshooting problems;

  • for internal operations such as enhancing our product offerings, marketing efforts, and conducting research and analysis;

  • developing new products and promotions;

  • for marketing purposes;

  • to prevent fraud or potentially illegal activities;

  • to enforce our Terms of Use;

  • to comply with applicable laws, regulations, and legal processes; 

  • to protect the security and integrity of our business, brands, this website, and third-party business partners and service providers.

We may combine all the Information we collect or receive about you for any of the foregoing purposes. 

PAYMENT

If you choose a direct payment gateway to complete your purchase, Shopify encrypts and stores your credit card data through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, please visit Shopify’s Terms of Service or Privacy Statement.

LINKS, THIRD-PARTY WEBSITES, AND SOCIAL MEDIA PLATFORMS

Our website may contain links to other websites and social media platforms that may direct you away from our site. We are not responsible for the privacy practices or content of other sites and encourage you to read their privacy statements. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will update the date of which it was most recently updated. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

JURISDICTION

Any disputes involving this site shall be brought forth in the Province of British Columbia and subject to applicable laws. 

QUESTIONS 

If you would like to: access, correct, amend or delete any Personal Information we have about you, register a complaint, or simply want more information regarding our privacy policy, you may contact us by email at: hello@itsblume.com.

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